We hate hidden terms and sneakiness just as much as you do. That is why always do our best to ensure the conditions related to each deal are as clear as possible. That being said, we rely on you, the customer, to choose carefully and ensure that the deal you select suits your needs, requirements, timing and redemption ability. If you decide over time that your Lyah voucher is no longer of interest we suggest you share some group buying love and gift it to a friend or family member.
We value your business, and whilst we aren’t responsible for the quality of the service provided by the merchant or the experience itself, we will do everything we can to act as a liaison that can assist to find the most favorable outcome for you. So, if something major has let you down contact us and we’ll do all we can to make things right.
Please note that refunds are not applicable in the following cases:
– If your Lyah voucher has expired
– If you make a double purchase
– If you change your plans
– If you accidentally purchase a deal
– If you cite personal reasons
That being said, we realise that sometimes things don’t go exactly as planned. We do investigate exceptional cases and if a refund is the only option, Lyah reserves the right to offer all monies as store credit.
Refunds will be done only through the Original Mode of Payment.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.